Create a request

What do you need?

Tell providers or community helpers what you need. Use simple words; you do not need to know technical terms.

Fields marked * are required
1

Describe the Main Need

Start with the product, service, transport, venue, accommodation or community help you need.

Complete required fields first. Leave optional fields blank when they do not apply.

Enter a short, specific description of the main need.
Your selection will help us show the correct categories.
Select the main category of the product, service or help needed.
Select a more specific option if one applies.
Select the closest available match to what you need.
Select the event this request supports, if applicable.
Write as if you are explaining the need to someone who wants to help.
Add information a provider should know before responding.
2

Who Is This Request For?

Tell us whether the request is connected to a family, funeral event or existing listing.

Select how you are connected to the family or request.
Select an event you manage, or leave blank if there is none.
Select the listing that started this request, if applicable.
Complete only what applies
3

Details for Your Type of Request

Complete only the one that matches your request.

3a
Product or Supplies
Product requests only

Complete this section when requesting products, food, equipment or other supplies.

Enter the approximate amount required.
Select the unit used to measure the required quantity.
Enter the size or amount contained in each unit, if applicable.
Describe size, quality, brand or other important requirements.
Tick this if the supplier must deliver the items.
3b
Transport or Delivery
Transport requests only

Complete this section for hearse transport, passenger travel, repatriation or delivery.

Select what or who must be transported.
Select one way, return trip or multiple stops.
Select a vehicle type, or allow any suitable vehicle.
Enter the approximate number travelling.
Enter the planned number of stops.
Add information that may affect the vehicle or journey.
Include the type, size and approximate amount of luggage or cargo.
Tick this if the vehicle must be supplied with a driver.
3c
Venue
Venue requests only

Complete this section when requesting a church, hall, garden, cemetery space or another venue.

Select the kind of venue needed.
Enter approximately how many people the venue must hold.
List the facilities that must be available.
Describe mobility or access requirements.
3d
Accommodation
Accommodation requests only

Complete this section for overnight accommodation for family, guests or service providers.

Select the kind of accommodation needed.
Select who will use the accommodation.
Enter the total number of guests.
Enter the approximate number of rooms.
Describe the preferred room arrangement.
Select the expected arrival date.
Select the expected departure date.
Tick this if guests will need meals.
3e
Service or Community Support
Service or support only

Complete this section for professional services, volunteers, donations or community help.

Enter how many people will receive or use the service.
Enter how long the service or support will be needed.
Describe the main form of help required.
Give enough information for helpers to decide whether they can assist.
Give a short, practical list of what is needed.
4

When Is It Needed?

Give the best available date and time. Approximate details are acceptable while arrangements are changing.

Select the date the product, service or help is required.
Select the preferred starting date and time, if known.
Select when the service is expected to finish, if known.
Select how quickly assistance is required.
Select the deadline for providers to respond.
Selecting Emergency does not contact police, ambulance or other public emergency services.
5

Where Is It Needed?

Select the general service area. For transport or delivery, also provide the exact pickup and destination locations.

5a
General Service Area
Required

Select the general area where the product, service or assistance is required. This information will be used for provider matching.

Select the country where the request must be fulfilled.
The available options depend on the selected country.
Select the nearest recognised city, town or district.
Select the ward or service zone, if known.
Select the closest suburb, village or local area.
Select the description that best matches the location.
Select the hospital, mortuary, home, church, cemetery or venue type involved.
Select the particular facility involved, if it is listed.
Transport onlyState where the journey, collection or delivery should begin.
Transport onlyState where the journey or delivery should end.
Enter the main address where the request will generally be fulfilled.
Add practical directions, especially where there is no formal address.
5b
Pickup or Starting Location
Transport or delivery only

Enter the exact place where the journey, collection, transfer or delivery must begin.

Select the country where the journey or collection will begin.
Select the pickup province or state.
Select the nearest recognised pickup locality or district.
Select the pickup ward or zone, if known.
Select the closest suburb, village or local area.
Select home, hospital, mortuary, church, airport or another place type.
Select the facility if it is already listed, or enter its name below.
Enter the name of the hospital, home, business, farm or meeting point.
Include the house number, street, building, stand or facility name where available.
Enter a nearby landmark that will help the provider recognise the place.
Add practical directions and mention difficult roads, gates or restricted access.
Paste a map link or shared location link if one is available.
Enter the person the provider should ask for on arrival.
Enter a number the provider may call if assistance is needed.
Check the address, directions, map link and contact details before confirming.
5c
Destination
Transport or delivery only

Enter the exact place where the journey, transfer or delivery must end.

Select the country where the journey or delivery will end.
Select the destination province or state.
Select the nearest recognised destination locality or district.
Select the destination ward or zone, if known.
Select the closest destination suburb, village or local area.
Select home, hospital, church, cemetery, airport or another place type.
Enter the destination facility
Enter the name of the cemetery, home, hospital, business or meeting point.
Include the house number, street, building, stand or facility name where available.
Enter a nearby landmark that will help the provider recognise the destination.
Add practical directions and mention difficult roads, gates or restricted access.
Paste a map link or shared location link if one is available.
Enter the person the provider should ask for on arrival.
Enter a number the provider may call if assistance is needed.
Check the address, directions, map link and contact details before confirming.
5d
Route Confirmation
Transport or delivery only

Confirm that the provider has enough information to identify both locations.

Incorrect location details may delay the journey, collection or delivery.
6

Budget and Payment Preferences

A budget helps providers send suitable offers. Select “Not sure” if the amount is unknown.

Your selection determines which amount fields apply.
Complete this for a fixed amount or budget range.
Fixed onlyEnter the total amount available.
Range onlyEnter the lowest amount.
Range onlyEnter the highest amount available.
Select how you would prefer to pay an accepted provider.
7

Who Should Receive This Request?

Choose whether all suitable providers, one provider, selected providers or community helpers may respond.

Open and community support requests do not require provider selection.
Directed onlySelect the provider who should receive this request.
Directed onlySelect the provider’s business if applicable.
Invited onlySelect the providers you want to invite.
Select the response that would be most useful.
Choose how widely the request may be shown.
8

How Should Providers Contact You?

Choose how providers may contact you

Select one or more ways providers may contact you.
If applicableConfirm the number providers may use.
If applicableConfirm the email address providers may use.
9

Cultural and Supporting Information

Add only information needed to serve the family safely and respectfully.

Select the relevant faith or customary practice, if applicable.
Share only information needed to provide suitable support.
Describe only the requirements providers must respect.
Upload useful maps, images, programmes or non-sensitive supporting documents.
Do not upload identity documents, bank details or private medical records through this general request form.
Testing only — hide later

Workflow and System Fields

These fields are temporarily visible so that routing, matching, counters, moderation and dates can be tested.

These values must eventually be filled by DrapCode workflows or administrators—not by the requester.
Ownership and Matching
Final workflow: set this automatically to the logged-in user.
Final workflow: record how the request was started.
Final workflow: derive this from the request classification.
Final workflow: derive this from purpose and category.
Final workflow: use this to identify eligible providers.
Final workflow: derive this from the selected category or listing name.
Final workflow: derive this from Request Type.
Select useful keywords for provider matching.
Counters and Result Records
Calculate automatically from attachment records.
Increase automatically when an offer is received.
Increase automatically when the request is viewed.
Set when the requester accepts an offer.
Set from the provider attached to the accepted offer.
Set if the accepted request creates a booking.
Set if the accepted request creates an order.
Set only if a dispute is later opened.
Status and Moderation
Set to Draft or Submitted when the relevant button is used.
Set automatically when the request is submitted.
Administrator-only notes. Never show these to the requester.
Set to the administrator who reviews the request.
Set automatically when moderation is completed.
Administrator-controlled.
Administrator-controlled.
System or administrator-controlled.
Workflow Dates and Deletion
Set when the record is created.
Set when Submit Request is used.
Set when the request becomes visible.
Update when a new offer is received.
Set when an offer is accepted.
Set when the request is completed.
Set when the request is closed.
Set when the requester cancels the request.
Set from the response deadline or expiry workflow.
Move this to the later Cancel Request form or modal.
Set to the user or administrator who deletes the request.
Set when the soft-delete workflow runs.

Review and Submit

Check the information before submitting. You can save a draft and return later.