Compassionate, practical support

What do you need help with?

Find clear guidance for arranging a funeral, supporting a family, managing services, protecting privacy, or using Kijiji Cha Kuaga.

Common tasks

Create a private funeral eventJoin an invited funeral eventReport a safety or privacy concern

Browse help by what you need to do

Choose the route that best matches your role or current task.

Browse all articles

Families & Event Organisers

Create a private event, coordinate arrangements, invite relatives, manage requests and protect family information.

View family help

Guests, Contributors & Supporters

Join a private event, offer money, goods or labour, post a respectful tribute and follow family instructions.

View guest and supporter help

Service Providers & Businesses

Register a business, complete verification, publish listings, respond to requests and manage offers professionally.

View provider help

Memorials, Obituaries & Tributes

Create dignified memorial content, manage historical profiles and protect family approval over public information.

View memorial help

Account, Verification & Subscriptions

Manage sign-in, account security, identity checks, profile completion and Kijiji subscription plans.

View account help

Privacy, Safety & Reporting

Report suspicious activity, impersonation, harmful content, privacy breaches or unsafe conduct involving a provider.

Report a concern

Popular help articles

Answers to tasks most frequently needed during event coordination.

How do I create a private funeral event?How do I invite relatives and approve join requests?How are money, goods and labour contributions recorded?How do providers respond to a request with an offer?Who can see a private funeral event?

Help with a Kijiji record

Signed-in users can connect a support request to the record involved.

Funeral eventRequest or offerListing or providerContribution or subscription

How Kijiji support works

A clear route from self-help to a recorded support case.

1

Search approved guidance

Use a reviewed article for common tasks and troubleshooting.

2

Submit a support request

Tell us the issue and securely connect the relevant Kijiji record.

3

Track the response

Receive a case number, updates, resolution notes and an audit trail.

Common questions

View all FAQs

No. Funeral events are private by default. The responsible family representative decides which approved information may be made public.

No. During the MVP, Kijiji supports coordination, requests, offers and subscriptions but does not provide escrow. Families and providers remain responsible for verifying and documenting their payment arrangements.

Do not send money or sensitive documents. Save relevant Kijiji record details and submit a privacy or safety report through the support form.

Kijiji is preparing approved English, Shona and Ndebele help content. Available translations will be shown in the language selector for each published article.

Still need assistance?

Submit a support request and receive a trackable case number. Kijiji is not an emergency-response service; contact the appropriate local emergency authority if anyone is in immediate danger.

Contact SupportMy Cases