Essential funeral support remains FREE

Kijiji Cha Kuaga is an online hosting and connection platform. It allows families, individuals, businesses, service providers and community members to publish information, create requests, advertise listings and connect with one another regarding funeral-related needs. Kijiji does not itself provide the products or services advertised by independent users.

No. Kijiji does not operate as a funeral home, insurer, undertaker, transporter, caterer, accommodation provider, financial service provider or supplier of funeral products. These services are offered by independent providers who use the platform to present their listings and communicate with potential customers.

A subscription pays for access to the platform features included in the selected plan. Depending on the plan, these features may include publishing listings, responding to requests, managing a provider profile and using other available platform tools. A subscription does not pay for funeral services, products or services supplied by third parties.

No. Kijiji only receives subscription fees and any other clearly stated charges for use of the platform. Payments for funeral products or services are arranged directly between the customer and the independent provider. Kijiji does not receive, hold or distribute those payments.

No. Any quotation, booking, order, payment or service agreement is made directly between the customer and the selected provider. Each party is responsible for checking the details, price, availability, qualifications and terms before making a commitment. Kijiji is not a party to that agreement.

Kijiji may provide profiles, verification indicators, reviews and reporting tools to help users make informed decisions. However, being listed or verified on the platform does not mean that Kijiji guarantees a provider’s availability, pricing, conduct, products or quality of service. Users should make their own checks before entering into an agreement.

You may cancel your subscription in accordance with the cancellation and renewal conditions shown for your plan. Cancellation stops future renewals but does not automatically create a refund for a subscription period that has already started. Any refund eligibility will be determined according to Kijiji’s Subscription Terms and Refund Policy.

Contact the provider directly and try to resolve the matter using the terms you agreed upon. You may also report the provider or listing to Kijiji if you believe platform rules have been broken. Kijiji may review the account or restrict access to the platform, but it does not take over the provider’s contractual, financial or service obligations.